Frequently Asked Questions

  • Choose Quote Links in our website menu, then select the form that matches your order: invitations, on-the-day signage and stationery, hire, business, or kids and home.

    Our forms show pricing for standard options. Submit your selections so we can confirm the details, availability and final pricing. Submitting a form does not secure your booking.

    For custom sizes, finishes or designs, include your ideas and inspiration in your enquiry. If your event is less than 4 weeks away, highlight your date so we can confirm what is possible.

  • Once your quote is confirmed, we’ll send your invoice. A 25% non-refundable deposit secures your booking. Your remaining balance is due after design approval and before printing. For urgent orders, availability, payment requirements and timing are confirmed before booking.

    ON THE DAY SIGNAGE & STATIONERY

    Design usually starts around 4 weeks before your event. We’ll email your scheduled start date, design checklist and guest-name and seating spreadsheet. Complete both by the deadline in your email. Upload wording, colours, fonts and inspiration to your checklist, then use Send when complete. For details already confirmed on your invoice, note “As per invoice”.

    DESIGN & APPROVAL

    Your first proof is usually ready within 48–72 hours of your scheduled start, once all required information is received. Two rounds of revisions are included. Check every name, spelling, date, quantity and seating detail carefully. Printing begins after your written approval and balance payment.

    INVITATIONS

    We arrange your design date around when you need your invitations ready. Allow time for design, revisions, your chosen print finish and delivery. Letterpress and foil require longer production.

    COLLECTION & DELIVERY

    We’ll confirm when your order is ready for collection from Botanic Ridge or dispatch. Oversized signs and all hire items are collection only and cannot be posted.

  • We recommend booking early to secure availability, especially during peak wedding season. Bookings can be made up to 18 months in advance. You do not need every design detail or your final guest list ready to enquire.

    For on-the-day stationery and signage, design usually starts around 4 weeks before your event. Invitation timing is planned around when you want to send them and your chosen print finish.

    If your event is less than 4 weeks away, flag this in your enquiry. Urgent orders depend on availability and your chosen items. We’ll confirm what is achievable before you book.

  • It is common for details to change when you book well in advance. Before design begins, you can review your invoice and request changes to your stationery and signage. The overall order value cannot decrease by more than 15%. Hire items cannot be changed.

    Changes are subject to your booking terms, availability and updated pricing where applicable. Please discuss changes before approving your designs, as approved work proceeds to production.

  • Production begins after final written design approval and balance payment. Typical production times are:

    Cardstock: 7–10 business days

    Fabric: 10–12 business days

    PVC & acrylic: 10–15 business days

    Letterpress & foil: 22–25 business days

    Allow additional time for design, revisions, packing and delivery. Timing depends on your chosen items, finishes and printer availability. Please discuss your required date before booking. Christmas printer closures can bring deadlines forward, especially for January weddings.

  • My previous work is normally used for inspiration only.We can use my previous designs but we can also make them your own OR make something completely new and unique. I ask my clients to send me as many inspiration picture as possible, including pictures of your venue, flowers, decorations etc so I can get a better understanding of your style. You will also be sent a range of font options to choose from before I start designing.

  • Absolutely. We’ll email your design proofs for review before printing. Two rounds of revisions are included, so please gather your feedback together for each round.

    Check all names, spelling, dates, wording, quantities and seating details carefully. We proceed to print only once you have provided written approval and paid the remaining balance.

  • INVITATION SETS

    Invitations are supplied unassembled unless assembly is included in your quote. If you would like us to assemble your sets, enquire before booking so we can confirm availability and pricing.

    MENUS & PLACE CARDS

    Menus and place cards are not supplied in seating order unless this service is included in your quote. Table sorting can be arranged for an additional fee. Let us know if you would like this added to your order.

  • COLLECTION

    Collection is available by arrangement from our Botanic Ridge VIC studio on Monday, Tuesday and Thursday, 9:30am–2:30pm. We’ll confirm when your order is ready and arrange your collection time.

    AUSTRALIA-WIDE POSTAGE

    Postage is available for suitable invitations, stationery and signage. Costs and dispatch timing are confirmed for your order. Allow extra time for transit, as delivery dates depend on the carrier. We carefully package every order and recommend collection for event signage where possible.

    OVERSIZED SIGNS & HIRE

    Oversized signs and all hire items are collection only and cannot be posted. Hire collection and return arrangements are confirmed with your booking.

    International shipping is not currently offered.